Advanced VoIP Phone Systems
Only E-MetroTel supports digital phones from multiple manufacturers!
(Nortel, Panasonic, Avaya and Mitel… so far)
VoIP Business Phone Systems Are…
Cost-Efficient
VoIP leverages existing Internet connections, minimizing separate infrastructure costs and significantly reducing phone operational expenses.
Scalable
Businesses can effortlessly adjust VoIP lines based on fluctuating needs, ensuring optimal resource utilization and growth flexibility.
Feature-Rich
VoIP systems empower businesses with advanced functionalities like Hot-Desking, Screen Share and Video Conferencing, that truly enhance operational efficiency.
Mobile
With VoIP, employees can make and receive calls from any location using various devices, promoting remote work flexibility and accessibility.
Integrated
VoIP seamlessly integrates with CRM, ERP, and other essential business applications, fostering cohesive data sharing and workflow automation.
Reliable
VoIP offers built-in redundancy, failover mechanisms and robust security protocols, ensuring uninterrupted communication and data protection.
From Analog to Cloud…
A Chronological Look at Advanced Telephony Features
The evolution of Voice over Internet Protocol (VoIP) technology has revolutionized modern telephony systems, offering businesses a myriad of advanced features that transcend traditional phone services. From its inception in the 1990s, VoIP has rapidly evolved, introducing innovative functionalities that cater to the dynamic needs of contemporary business communications.
From basic functions like Call Transfer, Multiple Line Switching, DID Numbers and Caller ID to more advanced features such as Video Conferencing, Real-Time Collaboration and Unified Communications, this progression underscores the versatility and sophistication inherent in VoIP phone systems. As businesses continue to embrace the Cloud age, the adoption of VoIP technology will further drive efficiency, productivity, profitability and seamless communication across these new platforms.
Arranged in chronological order, the table below showcases the introduction of key telephony features across analog, digital, VoIP, and Cloud technologies, emphasizing the unique capabilities brought forth by VoIP and Cloud technology. This structured timeline provides a comprehensive historical perspective on when these features first emerged, highlighting the swift evolution of VoIP technologies.
Roughly, Here’s How We Got To Today…
| Feature | Analog | Digital | VoIP | Cloud |
| Call Transfer | 1950s | 1970s | 1990s | 2000s |
| Multiple lines | 1950s | 1970s | 1990s | 2000s |
| Call waiting | 1960s | 1970s | 1990s | 2000s |
| Caller ID | 1980s | 1980s | 1990s | 2000s |
| Voicemail | 1970s | 1970s | 1990s | 2000s |
| Speakerphone | 1960s | 1970s | 1990s | 2000s |
| Large color display | 1990s | 2000s | 2010s | |
| High definition audio | 2000s | 2010s | ||
| Hotdesking | 2000s | 2010s | ||
| Bluetooth connectivity | 2000s | 2010s | ||
| Power over Ethernet | 2000s | 2010s | ||
| Built-in web browser | 2000s | 2010s | ||
| Video conferencing | 2000s | 2010s | ||
| Unified Communications | 2000s | 2010s | ||
| Presence Information | 2000s | 2010s | ||
| Softphone | 2000s | 2010s | ||
| Integration with CRM | 2000s | 2010s | ||
| Interactive Voice Response | 2000s | 2010s | ||
| Automatic Call Distribution | 2000s | 2010s | ||
| Call Recording | 2000s | 2010s | ||
| Call Analytics | 2000s | 2010s | ||
| Virtual Fax | 2000s | 2010s | ||
| Remote Management | 2000s | 2010s | ||
| Disaster Recovery | 2000s | 2010s | ||
| Scalability | 2000s | 2010s | ||
| WebRTC | 2010s | 2010s | ||
| Cloud PBX | 2010s |
The Unreal Capabilities of E-MetroTel’s UCX Software
Voice over IP (VoIP) telephone systems are replacing traditional systems at an unprecedented pace because they offer such a cost-effective, technically sound and feature-rich way to connect people and businesses, all powered by the magic of IP!
While traditional analog and digital phone systems served their purpose for decades, they pale in comparison to the technical prowess of contemporary VoIP telephone devices especially those of E-MetroTel with its patented XSTIM Smart Signaling.
Here are some key differentiators that elevate their unique technology to the pinnacle of effective business communications:
XSTIM
Specifically, XSTIM brings you:
Hot Desking
Take your desk phone with you!
Hot Desking presents your desk phone to you on your smartphone (or your PC, MAC, laptop or tablet) for you to make and receive calls, as if you had your desk phone with you, because you do, virtually!
With an Internet connection, you can log into your desk phone from anywhere be it at lunch locally or on a trip in a foreign country!
Your smartphone will display your settings, contacts, speed-dials, shortcuts and voicemail, just like on your desk phone.
On the left, you see a desk phone with it’s identity and its programmed buttons. On the right is that phone as it is seen Hot Desked on a smartphone.
Here are a few more advantages of XSTIM technology:
- Move Calls – Start a call on your desk phone and easily move it to your mobile phone or vice-versa.
- Traffic – Less network signaling traffic (lower than standard SIP.)
- WebRTC – Enables full advanced features on the softphone.
- Centralized Dial Patterns – Dialing patterns reside on the server, not the phone.
- Server Based Phone Display: – Company name / logo, S/W rls, etc. displays on the phones via the server.
- Consistency – With the features on the server, their behavior is the same across all devices – desk phones, InfinityOne, iPhones and Android devices. SIP can’t do this.
- Call Center – Advanced agent user features – Auto Log in, Auto Ready, Auto Pause.
- SRG Functionality – XSTIM enables synchronized survivability at remote sites.
- NATing – XSTIM allows for simplified NATing. This is especially valuable in Work-from-Home arrangements.
InfinityOne
Mobility, Collaboration, Video, Messaging, Presence, Work-at-Home all are supported on Windows, Mac, Android, and iOS providing complete, full-featured mobile communications.
- Softphone – Full featured voice app providing an alternative to desk phones for mobile, remote, or work-at-home employees.
- Presence Status – View colleagues’ online availability to optimize communication timing and efficiency.
- Messaging – Secure One-to-One or Team messaging, stored privately on your call server or private cloud instance.
- Video Conferencing – One-to-One or Group Video Conference.
- Screen Share – Enhance your group meetings with the easy-to-use screen share function to display your browser, PowerPoints, spreadsheets, documents, etc.
UCX Cloud from E-MetroTel
We provide everything that you expect for business communications.
- Reliable Hosting Service
- Infinity One – Advanced Mobility
- Smart Infinity 5000 Phones
- Full Voice Mail A/A VM to Email
- Conference Bridges
- Call Detail Reports
- Music On Hold
- GUI Management Interface
This is Unified Communications as a Service – UCaaS!
A cloud-based service that unites IP phones, tools and channels, simplifying collaboration and boosting business productivity.
Installation and Maintenance
By offering our VoIP solutions coupled with dialtone services, Double Eagle ensures a seamless transition to advanced communication systems for businesses. This integrated approach guarantees optimized performance and reliability, as our certified technicians ensure that the infrastructure supports VoIP functionalities efficiently. Moreover, our cabling expertise ensures that businesses receive a robust network foundation, facilitating consistent connectivity and minimizing potential downtime.
Our maintenance services stand as a testament to our commitment to long-term client partnerships. Beyond the initial setup, our dedicated team provides proactive system monitoring, timely updates, and swift troubleshooting, ensuring that businesses maintain peak operational efficiency. This holistic service package not only streamlines implementation but also safeguards businesses against potential communication disruptions, positioning them for sustained growth and success in the digital era.
We’re Here to Help!
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Since 1992, we’ve been solving technology issues for companies, governments, NGOs, etc. We enjoy the creativity and thought processes that a new problem can foster.