Acquisition & Installation

To make sure you get the right equipment at the best price, with the best warranty and with great service-make just one call to Double Eagle VDS. But even if you didn’t purchase your communications system through us, we can provide full phone system installation service and maintenance, right down to the cabling.

Emergency Services

Prompt response is the keystone of our service! Our ability to respond quickly to our customers needs has earned us a reputation for on-time, quality service. We won’t let you down. In the event of an emergency, technicians are dispatched in a timely manner and have access to extensive inventory to reach a resolution quickly.

Evaluation, Consultation, Design & Planning

We listen to your ideas and concerns, evaluate your site, and produce a telecommunications plan that uses the latest technological advances for the capability you require now and the flexibility to expand and upgrade as your business changes and grows.

• Initial Site Survey
• System & Site Evaluations
• Needs Assessment
• Planning Interview
• Product & Services Recommendations
• System Design

Initial & Ongoing Training

Your company will benefit the most from your telecommunications systems when your employees are fully trained to take advantage of the many advanced features offered today. With Double Eagle, the job isn’t done until your employees are familiar and comfortable with all the key features of your equipment, and taking advantage of all the features available.

We train your employees on-site before, during and after installation. We provide special instructions for your system administrator, and make sure your employees have easy-to-follow user guides for ready reference as they gain experience with the system,

Relocation Services

Double Eagle also specializes in planning and designing for the relocation of existing telephone systems and provides structured office wiring and cabling for all your voice and data systems needs. A technician will be available during your move to ensure your system is operational as quickly as is feasible, and cause as little disruption and downtime to your business as possible.

• Planning
• Dates & Timeframes Established
• Manpower & Activity Coordination
• Collection of Preliminary Data
• Evaluation of Existing Infrastructure
• Evaluation of Existing Equipment
• Carrier Agency Provisioning
• Evaluation of New Facility
• De-installation
• Transportation
• Installation at New Facility
• Quality and Reliability Testing

Planned Maintenance & Services

Whether you need a routine maintenance, software upgrades, or a network review, Double Eagle provides professional services with great attention to quality and detail.

• Existing Network Review: It’s not unusual for a business to “lose track” of the network details over time, leading to confusion and wasted time. We have the ability and equipment to test, label, and document your cabling for your phones and data network.
• Ongoing Equipment Maintenance: Just like any piece of equipment, eventually your phone system will need some maintenance. Call us, it is our policy at Double Eagle to provide prompt and efficient service to all our customers – even if you just need simple maintenance.
• Maintenance Plans & Agreements: We offer maintenance that can protect your business from expensive downtime due to a malfunction of your communications system.
• System & Software Upgrades: Our systems engineers can make working changes to phone system operations and provide upgrades to capacity, features and firmware.