
When it’s time, we can help you upgrade your old Nortel phone system quickly, economically and efficiently.
By supporting both IP and the old digital & analog lines and phone sets simultaneously, E-MetroTel’s UCx software provides optimum flexibility and choice.
- Mix and match phone (client) types (Analog, Digital and IP)
- Select your preferred platform (Appliance, Cloud or Virtual)
The E-MetroTel PBX family is an extremely cost-effective replacement solution for all legacy Nortel and Avaya-branded Nortel business phone systems including the Norstar MICS and CICS, the BCM 50, 200, 400, and 450, the Meridian M-1, Option 11, 61C – 81C, and the CS1K and CS2K systems.
E-MetroTel’s unique technology replaces the “brains” of any Nortel business phone system, while keeping your existing phones, features, and cabling as you plan and budget for growth into IP phones at your own pace.

Download a copy of the old Nortel Telephone User Guides simply by clicking the appropriate model numbers here:
(Setup, lights, buttons, How-To, Nortel, 2 pp from 2002)
(Setup, lights, buttons, How-To, Nortel, 2 pp from 2002)
(Feature usage & How-To, DEVDS, 2 pp from 2012)
(Setup, lights, buttons, How-To, Nortel, 2 pp from 2002)
(Setup, lights, buttons, How-To, Nortel, 2 pp from 2002)
(Layout, Calls, Mem. Buttons, Nortel, 4 pp, Issue 02)
(Layout, Calls, Mem. Buttons, Nortel, 4 pp, Issue 02)
(Layout, Calls, Mem. Buttons, Nortel, 4 pp, Issue 02)
(Layout, Calls, Mem. Buttons, Nortel, 4 pp, Issue 02)
Feature Card – CICS
(Compact ICS Telephone Features, Nortel, 8 pp, Issue 01)
Feature Card – MICS
(Modular ICS Telephone Features, Nortel, 8 pp, Issue 01)
Phone Tray Feature Card
(19 Common Norstar Feature Codes, Nortel, 1-sided card)
VoIP Business Phone System Advantages
Cost-Effective
VoIP leverages existing Internet connections, minimizing separate infrastructure costs and significantly reducing phone expenses.
Scalable
Businesses can effortlessly adjust VoIP lines based on fluctuating needs, ensuring optimal resource utilization and growth flexibility.
Feature-Rich
VoIP systems empower businesses with advanced functionalities like Hot-Desking, Screen Share and Immersive Video Conferencing, that truly enhance operational efficiency.
Mobile
With VoIP, employees can make and receive calls from any location using various devices, promoting remote work flexibility and accessibility.
Integrated
VoIP seamlessly integrates with CRM, ERP, and other essential business applications, fostering cohesive data sharing and workflow automation.
Reliable
VoIP offers built-in redundancy, failover mechanisms and robust security protocols, ensuring uninterrupted communication and data protection.
E-MetroTel Galaxy Range of PBX Solutions

Galaxy Mini
The Mini is an ideal entry-level introduction to IP Telephony. It’s a small form factor solution loaded with everything needed by small to medium sized businesses that lets you discover the world of VoIP at minimal expense.
32 Extensions, base… 64 when expanded
32 and 64 simultaneous calls, respectively
IP / Digital / Analog phones in any mix
Full Voicemail with Auto Attendant
80 hours of storage
Shared Line Appearances
Inputs: USB, Music, LAN, SD Card (Future)
Galaxy 250
E-MetroTel’s best selling appliance solution for mid-sized businesses. Provides a complete on-premise phone system for up to 100 users and that supports 100 concurrent calls.
IP / Digital / Analog phones in any combination
Full Voicemail with Auto Attendant.
600 hours of call recording.
Unlimited SIP Trunks
Full-featured work-anywhere communications for home office or mobile workers, including video conferencing, messaging, presence and more.
Galaxy Expand
Best suited for medium to Large Office Enterprises, the Galaxy Expand is completely customizable and supports from 200 registered users to many thousands of extensions / users.
It can function as a large office call processing appliance solution or as a gateway for device and slot expansion.
Galaxy expand is built around modular efficiency. All cards are hot swappable and connect to their own in-chassis network thus increasing reliability and reducing downtime.

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